Return/Exchange

Return Conditions

Btstilist.com is a brand that has prioritized customer satisfaction since the day it was founded, always works solution-oriented, is extremely effective in business life, self-sacrificing, attentive, enthusiastic and aware of the responsibilities required by ethical rules. If for any reason you have a problem with your order or the product you received, you can easily and quickly contact our support team for a return with peace of mind. You can send your product or products for return within 14 days. Our returns are processed in a sound manner in the light of the information our support team directs you to. Otherwise, your refund will not be provided.

You can complete your return process by accessing your relevant order from the "My Orders" section after logging into your account and using the "Request Refund" option.

You can send your product free of charge from ShipEntegra branches by using the company code for returns. The cost of shipments made with other cargo will be covered by the sender, returns sent with a counter payment will not be accepted and will be returned to you. The products will be checked by our team to ensure that they are not damaged. Returns that do not comply with these conditions will not be accepted and will be sent back to you with payment.

Products whose return cargo has not arrived cannot be returned. We process returns after the cargo reaches us.

Products whose labels have been removed, used or damaged so that they cannot be sold again cannot be returned.

If you are not completely satisfied with the product or product ordered, you can return the product delivery increase within 14 days.

During the return process, it must be intact, unused and must have the original packages and product barcodes. If it arrives to us used, worn or washed, you may not have to return it to its original size. In this case, you do not pay any fee.

Free or promotional products sent as part of the order must be returned if they are not returned or damaged. (For example; if you want to return 1 product in Buy 3 Get 2 Orders, you must also return the other product that is within the scope of the campaign. Otherwise, the refund will not be made.)

Make sure that the package is strong and whether it can be passed through. The package is your responsibility until it reaches us.

You can send your return package free of charge via registered cargo in the contracted country below, using the shipping and confirmation code provided to you in the return request area on our website.

In order to return the product or products in your order, the following conditions must be met. Otherwise, your return request will not be accepted.

You must make your return within 14 days of receiving your order.

The product or products must not have been used.

The labels of the product or products must be on the product and must be undamaged.

Shoes must never have been worn outside and must not have any traces of dirt or wear.

After the products that reach our warehouse are reviewed for compliance with our return policy, your refund will be made within 15 business days at the latest, depending on your payment method. If you made it with a credit card, the refund process may be extended because IBAN refunds are made to your credit card once a week. The legal process for refund transactions is 30 days.

In credit card refunds, the reflection of the refund on your card may vary depending on your bank. In installment transactions, your refund is made in installments. This situation is completely related to bank transactions and we would like to state that it is not caused by us. If you still have doubts about your refund, please send your request to our +90 850 304 5821 whatsapp line.

Note: In purchases made with a credit card, after your refund is made by us, it may take 3-7 business days for it to be reflected on your card. (This period may vary depending on your card's bank.)

In purchases made with a bank card or debit card, your refund may take 7-14 business days for it to be reflected on your account. (This period may vary depending on your card bank.)

The free shipping campaign is valid without a minimum basket limit, and if the products you have purchased are not enough to meet the campaign conditions after the return, and you return all the products in your order, the free shipping campaign will be canceled and the refund will be made considering the cancellation of the campaign. (Your refund will be made by deducting the 100 $ fee.)

Btstilist.com is obliged to reimburse the product prices within 14 days from the date of receiving the notification that the consumer has exercised his/her right of withdrawal in accordance with the 12th paragraph of the distance selling regulation, provided that the return conditions are met. No action can be taken for return requests exceeding 14 days.

Btstilist.com'dan satın aldığınız ürünü, kargodan teslim aldığınız günden itibaren 14 gün içinde btstiilist.com'a başvurarak, iade edebilirsiniz. Eğer ürün iade koşullarını karşılamıyorsa ürün adresinize geri gönderilebilir.

Yes, cancellation and refund can be made, but the discount and campaign used will lose its validity.

In case of defective or wrong product shipment, you must definitely select the correct reason for return. In transactions where the correct selection is not made, there will be a deduction for shipping fee. Send your order back from the contracted cargo company with the contracted current code with a cash on delivery. Your refund request will be processed according to the payment method you used for the order.

Discounted products in special and limited-time campaigns cannot be returned.

Products that are not suitable for return; underwear bottoms, make-up materials, earrings, jewelry, single-use products, products that are at risk of rapid deterioration or expiration, and perfumes are products that cannot be returned if their packaging has been opened. These products, whose protective elements such as packaging, tape, seal, package have been opened after delivery, are not included in the scope of return and exchange due to their inappropriateness in terms of health and hygiene. Therefore; products prepared in line with the buyer's requests or clearly his/her personal needs cannot be returned or exchanged according to the regulation. Other than these products, the labels of the other products you want to return must not have been removed. Products that you have purchased from ciqulata.com that are not washed/worn and unused, undamaged and whose inner/outer labels have not been cut, can be returned within 14 days.

If there is no defect or defective product situation caused by our company, a shipping fee of 100 $ wıll be reflected in your shipments made using the current codes of the cargo companies we have agreements with.

Change Conditions

You can make your exchange transactions at any of our stores within 14 days with your invoice.

Of course, you can change it by contacting us and the necessary information will be shared with you by the support team.!